Team Lead Thai |Work Malaysia

Concentrix

Bangkok

Role: Team Leader Thai Native
• *Language Proficiency: English (B2 level) with a combination of Thai

Location: Bangkok Thailand

About Role:.

The responsibility of the team lead is to ensure that organizational metrics and goals are met by rallying and motivating a team of up to 20 team members

Skill: Experience in Commo & Content Moderation

Responsibilities:

Motivate and strategize how the team will meet efficiency, productivity and consistency targets.

Ability to understand the CTQ parameters that affect the process and work on them.

· Perform twice a month check-point on the analyst's performance using scorecards as a point of discussion

· Chart a career development plan for the analysts and provide guidance on how to achieve personal and career goals

· Elevate and escalate red flags to management on a duty of care perspective

· Ensure that team schedules are communicated; leave requests are attended to and team attendance is monitored. Chronic absentees should be... More Detail

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