Call Center Agents

Updated: May 06, 2024 08:08 PM GMT

Ascend BPO Services, Inc.

Faisalabad

Position Overview:

As a CSR, you will play a pivotal role in ensuring the smooth and efficient operation of our back-office processes. You will be responsible for managing appointments and client communication. The ideal candidate will have a proven track record of managing inbound call centers and possess excellent communication skills.

Key Responsibilities:

Collaborate with other departments to address customer service issues and improve overall customer satisfaction.

Ensure HIPAA compliance within company environment, as well as regulatory requirements.

Analyze statistics and compile accurate reports.

Serve as a point of contact for escalated customer inquiries and complaints, resolving issues in a timely and professional manner.

Stay updated on industry trends and best practices in customer service management to implement innovative solutions.

Requirements:

Graduation preferred.

Proficiency in English.

Proven experience in managing inbound call centers or customer... More Detail