Customer Experience Lead NS

Updated: May 06, 2024 02:24 PM GMT

Scotiabank

Amherst, NS

Position: Customer Experience Lead NS (22.5 Hours/ Week, 6-month contract)
Requisition Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. About the role What you'll be doing… Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. We are looking for an enthusiastic, driven individual who will lead and support our Customer Experience Associates, while championing Scotiabank's core values and culture.

Is this role right for you? In this role you will:
Lead and manage your team of Customer Experience Associates and Senior Customer Experience Associates Build strong customer relationships and deliver excellent customer service Acts as the Officer in Charge (OIC) for the branch as required, managing any emergencies, customer escalations, etc. Contributing to the overall... More Detail