Field Service Engineer

Nova Ltd.

Chitose, Hokkaido

About the job (駐廠工程師)
• Location: Chitose, Hokkaido Japan.
• Language: JLPT N1
• Duration: Permanent
• Interview Process: 3 rounds - final will be with the Country Manager

Role & Responsibilities:
• Provide project handling and customer support, including modifying, troubleshooting, diagnosing, installing, customer training, and repairing NOVA systems.
• Act as the primary liaison between Nova Korea and customers, overseeing system performance, data collection, reporting, and customer satisfaction.
• Quantify system performance using statistical techniques, ensuring system-to-system matching.
• Coordinate all service activities with customers to maximize system uptime.

What will make you succeed in the role?
• Continuous Learning: Never stop growing.
• Open-Minded Collaboration: Communicate well, work effectively in teams.
• Resilience under Pressure: Thrive in high-pressure situations.
• Customer-Centric Focus: Prioritize excellent customer service.
• Autonomy and Interpersonal... More Detail

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