Associate, Client Service I

Updated: May 05, 2024 01:19 PM GMT

BNY Mellon

Pune, Maharashtra

Client Service - IC1Works with external clients to resolve day-to-day issues and direct them to appropriate resources at BNY Mellon.Supports clients in addressing operational and technical questions or issues and ensuring requests are executed. Applies problem solving skills based on precedence and experience. Uses communication skills to deliver high quality service to a specialized client base.Provides clients information related to BNY Mellon products and services representing a limited number of lines of business and geographies and directs them to the appropriate resources, as needed. Leverages a general understanding of broader BNY Mellon services and offerings.Monitors client inquiries and escalates non-routine or complex issues to the appropriate team member, as needed.Tracks information related to general client issues and needs to support business development efforts.Participates in internal activities and initiatives designed to improve the client experience.No direct... More Detail

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