Customer Services Executive

Pertemps Dudley West Brom Perms

Smethwick

Are you passionate about Customer Services? Do you like to make your customers happy?
If so, this may be the job for you!

We are recruiting a Customer Service Executive to work for a company based in Smethwick. You will be providing a first-class service to a broad portfolio of customers across a range of market sectors.

Main Duties and Responsibilities:
• Receive and process requests from customers and colleagues via all incoming communication streams
• Proactively and reactively escalate service work to meet service level agreements
• Qualify customer requirements and reduce customer downtime through scripted questioning
• Liaise regularly with customers to provide real-time status reports on currently active work, and all matters relating to any Maintenance Agreements
• Contract amendments (premium and non-premium), Amending Maintenance Agreements as required in an efficient and timely manner, including raising Invoices and Credit Notes
• Identify optimum times within the... More Detail

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