Customer Service Agent

Updated: March 02, 2024 04:23 PM GMT

Full-time Job in Paranaque, Metro Manila

UNAVAILABLE

Parañaque, Metro Manila, Philippines

Overview

This job can be based out of any of the following sites; Alabang, Paranaque, Cubao, Mandaluyong, Pasig

Responsibilities
• Manage incoming calls from customers.
• Assess customer’s needs and guide the customer accordingly.
• Use customer service and critical thinking skills to resolve the customers’ issues and ease their concerns.
• Maintain acceptable call lengths while remaining friendly, informative and helpful.
• Maintain productivity and quality standards.
• Demonstrate appropriate sense of urgency for customer responses.
• Escalate customer issues appropriately and correctly.
• Demonstrate timely accurate and professional customer service. Maintains a positive and professional demeanor and portrays the company in a positive light.
• Demonstrate knowledge and use of departmental resources, policies and procedures.
• Reach campaign goals
• All other duties as assigned.

Qualifications
• For Candidates with Call Center Experience must be at least high school graduate with... More Detail