Packet Core Support Engineer

Ericsson

Dakar

Join our Team

About This Opportunity

We are now looking for a Packet Core Support Engineer that will provide technical service and support to our customers. In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks.

You will require a broad knowledge within telecom and Datacom, covering both hardware, software, and network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson. The role more than often requires you to take on big responsibility and it is important that you can work independently.

What You Will Do
• Customer Issue handling for fault isolation and timely resolution
• Handling of dedicated support including Emergency/critical situations
• Drive and conclude the Root Cause analysis
• Working with Customer operations... More Detail

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