Customer Service Agent – Tg.Mures, Cluj Napoca, Romania

WebBeds

Târgu Mureș, Romania

The Customer Service Agent plays a major role in effectively managing clients and partners (internal and external) enquiries, complaints, and issues, ensure to keep all the time customer satisfaction at the core of every decision and behavior.

Interact with customers by phone and email to provide and process information in response to their requests and concerns about our products and services.

Job Title : Customer Service Agent

Department : Operations

Location (primary) : Tg.Mures, Cluj Napoca, Romania

Key Responsibilities
• Control a call through effective communication technique call management.
• Build customer relationship by listen actively, question appropriately and by providing update and feedback.
• Adapt to and handle changing situations and environments.
• Resolve conflicting situations by effectively using the interpersonal skills.
• Resolve problems by clarifying issues, researching, and exploring answers and alternative solutions, implementing solutions, escalating... More Detail

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