Lodge Anchor

Updated: May 04, 2024 11:44 PM GMT

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Durban

The Lodge Anchor is responsible for supporting and assisting the Lodge Manager and Camp Manager and filling HOD positions on a rotational basis during leave cycles. The Lodge Anchor should be readily available to deal with all guests queries and complaints while on duty. The core function of the lodge anchor is to host the guest and manage all aspects of their stay to maximize guest delight. The Lodge Anchor should communicate with lodge front of house and back of house staff, kitchen, ranger or tracker to ensure that guest needs are met and that the lodge runs smoothly.

KEY FOCUS AREAS
• Meet with the General Manager and Hotel/Lodge Manager as required and update on property operations.
• To maintain and ensure the good will of the MFC brand at property level.
• To be a key ambassador of MFC and its brands including hosting Site Inspections, communicating with the market and hosting journalists.
• To ensure the developed set of MFC and property standards are upheld and maintained.
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