IT Managers

Updated: March 03, 2024 09:40 AM GMT

Full-time Job in Las Pinas, Metro Manila

Robinsons Retail Holdings, Inc.

Quezon City, Metro Manila, Philippines

Job Summary

Responsible for managing an IT Store Support team within a designated area, ensuring the timely resolution of system and application concerns in alignment with established service level agreements and for managing the effective implementation of IT projects within the organization.

Job Description
• Plans and allocates resources for IT projects and store activities like inventory counting and offsite selling, ensuring the timely fulfillment of tasks and deliverables.
• Monitors the service delivery performance of team members, ensuring that issues and concerns are systematically addressed in alignment with defined service level agreements.
• Manages the continuous process of evaluating store IT assets, minimizing equipment breakdowns and operational disruptions to ensure uninterrupted functionality.
• Continuously evaluates and refines IT support processes, procedures, and workflows, aiming for optimal efficiency, reduced downtime, and swift incident resolution.
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