Customer Specialist - French Speaker

Updated: May 04, 2024 10:46 AM GMT

Shell

Makati, Metro Manila

Job Purpose:

This job forms part of the Order to Delivery Journey and provides high quality frontline Customer facing service to support the Retail End to End integrated team (General Public and where applicable Loyalty, Digital).

The Customer Success Specialist needs to project a professional company image by providing the best Customer experience through phone interaction, emails, ticketing, live chat, and social media engagements with Customers. The Customer Success Specialist delivers effective communications, value-adding interactions, and efficient issue resolution.

Principal Accountabilities:

1. Customer Enquiries
• Handle a range of frontline Customer enquiries within the agreed processes and ways of working, including:
• Feedback and Issues: Take ownership for the resolution of Integrated Retail B2C complaints, feedback and compliments, liaising with other service partners as required.
• Offers and Promotions: Deal with Customer calls and e-mails regarding promotions... More Detail