Training Specialist

Updated: May 04, 2024 10:46 AM GMT

XtendOps

Iloilo City, Iloilo

Job Description, Roles and Responsibilities

Trainer
• About XtendOps Trainer

As the Trainer, you will play a crucial role in ensuring that our employees are equipped with the necessary skills and knowledge to provide outstanding customer experiences.
• Key Duties and Responsibilities
• Training Program Development: Design and develop comprehensive training programs that align with company objectives and enhance the skills of our customer service representatives.
• Facilitation: Conduct engaging and effective training sessions for new hires and existing employees, covering product knowledge, customer service techniques, and relevant industry updates.
• Training Evaluation: Implement assessment tools to measure the effectiveness of training programs, gathering feedback and making continuous improvements.
• Onboarding Support: Collaborate with HR and other departments to facilitate a smooth onboarding process for new employees, ensuring they are equipped for success from day one.
•... More Detail