Proj./Prod Recall Coordinator (CSR)

Viventis

Rosario, Batangas

ESSENTIAL FUNCTIONS:

• INBOUND CALL AND LIVE CHAT

o Receive Inbound call from customer calling thru recall line

o Receive Chat from product safety notice queue

o Validate customers affected by product safety notice thru guidance on identifying product identification

o Assist affected customers by providing next steps and procedures via service form.

o Transfer customer to appropriate queue/ team if necessary

• OUTBOND CALL & EMAIL MANAGEMENT

o Retrieve and follow up on VoiceMail left on recall line

o Respond to email from customers pertaining to recall and provide specific instruction on next and necessary steps

o Forward non recall inquiry to appropriate queue/ team

EDUCATION & EXPERIENCE REQUIRED

• Bachelor’s degree holder of any field

• Experience in a customer service role is a plus but not required

• Fluency in English, both verbal and written, is required.

• Strong verbal and written communication skills with the ability to work independently and handle multiple... More Detail

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