Service Delivery Coordinator

Updated: May 04, 2024 10:43 AM GMT

Quattris IT Services

Rawalpindi

Responsibilities:
• Monitoring & managing the mailbox related to service calls.
• Meet various client service requests.
• Understanding the scope of work and the requirements.
• Act as a bridge between a client and the resource.
• Creating and ensuring all ticket information is shared and entered correctly.
• Ensuring that the information to all other departments is shared correctly and timely.
• Coordination with the resources.
• Ensuring that 100% of the service calls are entertained in the best manner.
• Issue Mitigation / Resolving Escalations.

Requirements:
• Service Delivery management experience with a record of superior client satisfaction.
• Effectively manage resources in a matrix organization to meet Service Level Agreements.
• Ability to work in multiple teams and motivate others to perform above normal expectations.
• Proven team player w/outstanding interpersonal and communication (written and oral) skills.
• Ability to manage multiple issues and excellent attention to... More Detail