Medical Information Officer

Pfizer

Casablanca

MAIN REPONSIBILITIES / DUTIES

Medical Information (MI) is a global customer-focused group that is responsible for responding to unsolicited medical inquiries regarding Pfizer products, from customers that include consumers, healthcare professionals (HCPs).

The Medical Information Officer (MIO) performs both the frontline and secondline activities of Medical Information. Providing technical and medical information with high quality customer service in the local language and researching and preparing responses for medical inquiries in English to be used locally and/or regionally.

Customer Facing Medical Information Request Management:
• Research and respond to inquiries received via phone, email, internet or mail within the required timelines and standards.
• Exhibit broad/general understanding and knowledge of common product information and enquiries for the local country. Document the inquiry and response accurately and completely according to relevant Standard Operating Procedure... More Detail

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