Officer, Commercial Cards Customer Service Analysis

Citi

Tokyo (+1 other)

The key objective of this role is to ensure effective, robust & proactive operation of Commercial Card Customer Service. Customer Service Officer is responsible for handling customer inquiries by phone and resolving them within SLA timeframe. This person is responsible for assisting with client implementation activities, improving processes to meet client needs and maintaining client satisfaction by responding to problems in a timely manner. This person will work independently and efficiently to achieve high levels of productivity while ensuring best business practices are being utilized.

Responsibilities:
• Gain sufficient knowledge on Commercial Cards product features, operational and technology aspects and clients.
• Investigate all incidents received via phones, log them into investigation tracking system, updating the case progress, and tracking the case to closure.
• Act as liaison between clients and Operations for problem identification and resolution.
• Maintain client... More Detail

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