Customer Service Representative

Updated: May 04, 2024 09:43 AM GMT

BULL-IT SOLUTIONS LTD

Yokohama, Kanagawa

Job Description:

Roles and Responsibilities

• Handle phone calls with customer queries and provide resolution to end users

• Escalate priority issues per Client specifications to the immediate lead as applicable

• Provide inputs on process changes and best practices.

• Stay updated with new updates, process changes and updates.

• Maintain Exemplary Attendance and Punctuality

• Any Ad-hoc responsibilities as designated by the supervisor

Key Deliverables (KRA Measure)

• Provide exemplary customer satisfaction

• Meet quality standards on all handled contacts

• Complete 9 hours of staffed time on all rostered days

• Handle contacts while maintaining KPI targets as per agreed limits

Applicant’s Specifications & Qualification:

• Excellent customer service skills

• Excellent verbal communication skills in Japanese

• Passionate towards serving the customer and displays high levels of customer obsession

• Open to work in rotational and night shifts

• Candidate must be college... More Detail