Complaints Manager

Updated: May 04, 2024 08:17 AM GMT

James Andrew Recruitment Solutions

Lancashire

We are currently working in partnership with a Housing Association based in East Lancashire, who are recruiting for a Complaints Manager on a temporary contract for four months. The position is due to start immediately, with the potential to go permanent. The hourly rate of pay is negotiable and the role will 36.25 hours per week.

The ideal candidate will have a strong background in managing Complaints teams and is confident in liaising with the Ombudsmen. The role will involve some travel to see tenants and will therefore need a car. The successful candidate is expected to be in the office at least 3 times a week.

Duties will include (but are not limited to):
• Managing a team of 6 Customer Resolution Officers and 4 Customer Complaints Administrators
• Ensuring any resolution letters are being checked and signed off before being issued to tenants
• Liaising with the Housing Ombudsmen in relation to complaints that have surpassed stage 2
• Handling up to stage 2 complaints and... More Detail