Customer Service Agent

Updated: May 04, 2024 07:50 AM GMT

Ross Real Estate Services

Castle Donington, Derby

AT THE FOREFRONT OF FUTURES

Who are we looking for?

Were on the hunt for a full timepositive, friendly and empathetic Customer Service Agentto join our buzzing, friendly and experienced team, ready to support you on your career journey.

As a top performing housing provider, no two days are the same for our busy Customer Service team. We handle a massive variety of contacts - from helping customers with repairs and payments to tackling arrears and dealing with sensitive issues so youll need to be calm under pressure, resilient and respectful even when faced with challenging situations.

Youll be a natural people-person with the skills to flick effortlessly between calls, emails and webchats, while maintaining exceptional experiences for our valued customers - whatever the channel.

You dont need previous experience of the housing sector - because youll learn loads on the job very quickly, supported by our 3-week induction programme to build your knowledge. You will however need a... More Detail