Desktop Support Analyst

Akkodis

Regina, SK

Service Desk Analyst

Type:

Hybrid - Regina, Saskatchewan - 1 Year Contract

Description of duties:

The IT Service Desk is looking for a Technical Analyst to directly resolve customer issues by following best practices. This role is accountable to update troubleshooting documentation as part of our knowledge base and utilize this documentation in providing support. This role is a member of the IT service desk and a major part of a typical workday will be resolving incidents over various communication channels.

Required Skills:
• 2 to 3 years of customer support experience.
• Comfortable with a variety of basic software solutions
• Good communication, time management
• Demonstrated ability and willingness to learn new tools
• Dependable and reliable
• Familiarity with updating and using a knowledge base
• General knowledge of computer systems, analysis techniques, and ITIL processes
• Diploma in a computer field, or equivalent combination of education and experience.
• Time... More Detail

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