Customer Relations Officer

MELEXIS

Tessenderlo

Your Future Job

Customer Relations is the primary point of contact at Melexis for an allocated portfolio of customers and their link to the rest of the organization. Together with 8 colleagues, you will be primarily focused on their day-to-day inquiries, needs and requests.

More specifically, you will:
• Manage the relationship with the customer, actively take part in the escalation process and manage any issues.
• Order entry and confirmations, keeping Sales & Business Units updated on progress and changes
• Contribute to sales intelligence into the Demand & Supply review for the allocated product lines and be part of the decision making process
• Implement the agreed service level agreements (SLAs) with both external and internal customers, monitor the KPIs with the aim to continuously improve the service
• Do business analysis; follow up on historic and ordered sales volumes against forecasted ones, analyze deviations and report changes
• Implement the corporate guidelines for... More Detail

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