Customer Service Representative

Updated: May 04, 2024 03:32 AM GMT

Passion Gaming

Panchkula, Haryana

Responsibilities
• Should attain FCR while addressing customer queries in the blend of Voice, Chat and Email (Inbound & Outbound)
• Should maintain professional standards while assisting the customers and serve resolution based on the defined standard operating procedure
• Follow up to ensure that appropriate actions were taken on customers’ requests to achieve customer delight

Education & Experience Required
• Should have an experience of minimum 1 years as a customer service executive
• Should have relevant experience on CRM tools
• Experience in the skill-based gaming industry is a plus
• Extremely good oral communications skills in English & Hindi
• Commitment towards serving the resolution on customer issues
• Good interpersonal and writing skills in English & Hindi
• Ability to learn and develop as per the industry dynamics

Job Location: Panchkula, Haryana

Job Vacancies: Multiple Vacancies More Detail