Front Office Supervisor
Updated: May 04, 2024 02:26 AM GMT
Marriott
Kuta Selatan, Badung Regency, BaliJob Number 24076976
Job Category Rooms & Guest Services Operations
Location Four Points by Sheraton Bali Ungasan, Jalan Raya Uluwatu, Banjar Giri Dharma Ungasan, Kuta Selatan, Bali, Indonesia
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY
Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact... More Detail
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