IT Service Controller

Simplify Recruitment

Krugersdorp

Introduction

IT Service Controller needed in a Large IT / Office Automation Company based in Krugersdorp Johannesburg.

Duties & Responsibilities

Customer complaints

Attend to customer telephonic call or emails by understanding the problem, basic troubleshooting and advising client of possible corrective action that the client can take.

Escalating customer problems that can not be addressed by client corrective action

Log customer problems and complaints in CRM system by creating jobcards

Allocating client problems that need to be escalated to technicians by sending jobcards and other communication to them

Daily follow up of non completed jobcards by obtaining information as to reasons for non completion and expected completion dates

Daily communication with clients regarding non completed repair jobs advising of technician allocated and estimated arrival time of technician

Closing of completed job orders by ensuring technicians reported work done and changing status, date... More Detail

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