Front Office Manager

Lanzerac Estate

Stellenbosch

JOB DESCRIPTION – FRONT OFFICE MANAGER

Department: FRONT OFFICE

Reports to: Operations Manager

Position Summary:

The Front Office Manager manages all aspects of the department including but not limited to operations, planning, budgeting, staffing and payroll in accordance with hotel policies and procedures. The Front Office Manager provides leadership and support to all members of the Front Office and implements and enforces standard operating procedures and operating standards in all areas supervised.

The Goal of the Front Office Manager:

· Must exhibit an excellent service attitude and be willing to go out of their way to accommodate the guests and exceed their expectations.

· Must be flexible and able to adjust to meet the changing needs of guests.

· Must maintain a level of professionalism and communicate effectively.

· Must show enthusiasm for the job, front office and the hotel.

· Must be considerate, patient and willing to help out fellow employees.

· Must have a... More Detail

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