Long Journey Reservations Role

Updated: May 03, 2024 07:02 PM GMT

Rovos Rail Tours

Pretoria

1. Background:

Rovos Rail Tours is a family-owned and run business. Asked to describe what it is like to be a part of this hotel-on-wheels operation, several staff members have linked it to a family, with all the usual stresses and tensions but with a common identity, loyalty and above all, a desire to provide a world-class service.

Keeping guests happy and making their trips memorable is the ultimate goal, judging from the letters received from all around the world, our staff are exceeding in this. For many travelers, the friendly interaction with the people who make up the Pride of Africa, staff is as much a highlight as the magnificent scenery and the train itself.

2. Purpose of the role:

2.1. To be a professional, friendly and efficient first point of contact at all times for all guests, tour-guides and front-line train staff.

2.2. Ensure our products and services are sold in such a way that maximises revenue while satisfying and exceeding our guests’ expectations.

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