Workforce Management Analyst
Updated: May 03, 2024 11:38 AM GMT
Health insurance Job in Ann Arbor, Michigan
Michigan Medicine
Ann Arbor, MISummary
Under minimal supervision and working independently, The WFM Analyst will forecast call volumes with a high degree of accuracy: interval, daily, and monthly call volumes, handle times, and service metrics. Ensure schedule integrity by maintaining the accuracy of agent information including multiple status levels: hours available to work. Create, modify, and maintain forecast models that... More Detail
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