Chat Support Representative

Updated: March 03, 2024 09:21 AM GMT

Full-time Job in Naga, Bicol

Digital Minds BPO Services

Naga, Camarines Sur, Philippines

Chat Support Representative

Naga City, Camarines Sur, Philippines

WE ARE HIRING!

Online Interview | Office-based

The Customer Chat Support representative is responsible for providing the best possible experience for our customers. The representative will answer questions and solve problems for customers who are in need of assistance with our client's product (chat, email, etc).

The ideal candidate is a customer service professional with excellent written and verbal communication skills. The candidate must be able to work independently or as a team.

Responsibilities:
• Monitor chat and email support channels for customer requests
• Respond to customer requests with an understanding of the product
• Escalate issues when necessary
• Maintain an understanding of the customer journey
• Provide a high level of customer service by proactively engaging customers on the site.

Job Description
• We are looking for a customer-friendly, energetic, motivated Customer Service Rep (CSR) to... More Detail