Process Delivery Specialist - Employee Data Management

IBM

City of Naga, Cebu

700093BR

Introduction

Your goal is to create an outstanding employee experience for IBMers by delivering HR-related services and supporting our employees as they support our customers and clients. Help IBMers to build their career by providing them with a personalized experience. In this role, you can be part of a team that works with all areas of our global organization and is empowered to achieve goals that align with IBM strategy.

Your Role and Responsibilities

• Inputs and processes employee data in the HR System to provide accurate and timely information to a variety of HR Services
• Provides services that relies on the processed employee data to meet the demand of the Service Level Agreement (SLA)
• Provides solutions to issues brought up by the contact center according to policy guidelines set
• Processes may be inclusive of but are not limited to the following:
• Document Indexing (Planning & Scheduling Team) – Sorting and assignment of correct work queue according to... More Detail

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