Consumer Support Specialist - Bilingual (French/ Spanish/ Italian)

TMX Philippines, Inc. (Timex)

Lapu-Lapu City, Cebu

JOB RESPONSIBILITIES:

Responsible in providing stellar customer support via telephone and electronic mail. The Consumer support specialist must ensure that all customer needs are promptly addressed by responding to customers' requests, orders, inquiries, complaints, and other concerns in a timely and accurate manner.
• Answer consumer phone calls and demonstrate excellent customer service in English and German/ Italian/ French
• Answer and resolve consumer e-mails
• Guides the customer in Repair and Services inquiries. Works directly with Repair & Service group to track status and completion dates.
• Resolves payment complaints by working with US team on refunds, charges, and FOC shipment as necessary.

JOB QUALIFICATIONS :
• College Graduate with minimum 1 year of professional experience in a direct to customer service or support environment.
• Should have excellent communications skills, both oral & written English
• Should have computer literacy with ability to work on Order... More Detail

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