Front Office Supervisor

Hard Rock Hotel Desaru Coast

Kota Tinggi, Johor

Register property guests with an emphasis on fulfilling requests, following special handling instructions, and adhering to established credit policies and procedures.
- Select and block rooms for arriving guests; pre-register individuals or groups, as required; and assist in escorting VIPs and return guests to their rooms, as requested.
- Ensure all guest information is accurate and maintained in an organized manner.
- Utilize the property management system to run daily reports and block any special requests.
- Promote property outlets to guests.
- Assist guests in finding locations within the property by escorting, when possible, or giving clear directions.
- Resolve guest complaints using property procedures.
• *REQUIREMENTS**
- Secondary school degree preferred and/or previous work experience in service for at least 2 years.
• *Benefits**:

- Health insurance
- Meal provided
- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift
• *Education**:

... More Detail

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