Bilingual Customer Service Representative (FR/EN)- Rabat

Updated: May 03, 2024 05:21 AM GMT

Cnexia

Rabat

Description de l'offre d'emploi

As a Bilingual Advisor, you will have to :
• Analyze customer needs, propose new products, develop effective sales pitches).
• Excellent interpersonal skills and the ability to listen to customers and respond appropriately to their needs;
• Be able to develop the right arguments to convince prospects.
• Manage your customer portfolio (canvassing, prospecting, monitoring, benchmarking, etc.).
• Follow up on sales and ensure that they run smoothly;
• Apply defined processes and master the use of tools.
• Contribute to the smooth running of the department.
• Ensure qualitative and quantitative targets are met.

Compétences et expérience requises
• A minimum level of college degree (bac+2) in communication, salesforce, Literature or computer science.
• A former experience in a customer service in the call center’s field would be a significant plus.
• A good flexibility to work variable schedules, 44 hours per week.
• Fluenty in both English and French.
•... More Detail