Customer Liaison Officer - Wolverhampton - SUS

Updated: May 03, 2024 03:38 AM GMT

Lanes Group plc

Wolverhampton

Due to expansion, Trinity are seeking a Customer Liaison Officer to be based out of our office in Wolverhampton.

Trinity is a 10-year joint venture between global knowledge enterprise Enzen and Sapphire Utility Solutions. The partnership's mission is to enable Cadent, the UK's largest gas distribution network, to deliver a safer, more resilient and more sustainable gas system to communities in the West Midlands for generations to come.

About The Role

The field-based Customer Liaison Officer entails working closely with our Operational and Customer Contact Centre Teams. The key purpose of this role is to deliver exceptional standards of customer service. You will effectively manage all Customer interactions, enquiries and complaints, this role requires a dedicated and empathetic Customer focussed approach to ensure ‘CARE’ is at the heart of everything we do. You will assist the Operational Teams by coaching and demonstrating exceptional service delivery, striving to achieve... More Detail