2nd Line Support Engineer

Updated: May 03, 2024 03:05 AM GMT

Spectrum IT Recruitment

Bognor Regis

An exciting opportunity has arisen for an IT Support engineer to join my client in West Sussex. This role will see you working within a small team where you will take responsibility for ensuring the reliability of IT systems and direct the support team in their day-to-day tasks.

Responsibilities:
• Support a wide range of services including, network devices, security, data protection, Office 365, print management, mobile device management etc.
• Ensure that team members follow the agreed ticket escalation protocol
• Ensure fair distribution of helpdesk tickets and related tasks, and escalate as necessary to the ICT Services Coordinator
• Facilitate the installation and maintenance of software and hardware
• Oversee the database of users, network access rights, and Group Policy and Active Directory

Required experience:
• 1st – 2nd line support across a variety of tech including:
• Windows and Apple OS
• Office 365
• It would be ideal if you had experience working with the... More Detail