Customer Service E commerce

C.P. Company

Mendrisio

We are currently seeking a motivated person, with experience in the fashion industry to join our Digital Business team in Mendrisio.

As a Customer Care Specialist in our e-commerce division, you will play a crucial role in ensuring customer satisfaction and loyalty. You will be the first point of contact for our customers and will assist them with their inquiries, orders, and concerns.

Key Responsibilities:
• Handle incoming customer inquiries via email and chat promptly and professionally;
• Assist customers with – but not limited to - product information, order placement, order tracking and return;
• Resolve customer issues and complaints effectively and efficiently, aiming for first-contact resolution;
• Provide accurate and clear information regarding products, pricing, promotions, collections and brand initiatives;
• Collaborate with other teams, such as logistics and sales, to resolve customer issues and ensure timely order fulfillment;
• Maintain detailed and accurate records... More Detail

Apply Now

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