Customer Application Specialist - Windows

Updated: May 03, 2024 12:19 AM GMT

Saint-Gobain

Alexandria, ON

Customer Application Specialist - Windows

Position Description

Job Summary

WHAT’S THE JOB?

We are presently looking for a Customer Service Representative at our Alexandria branch.

Schedule: Monday to Friday

Status: Full Time, permanent, On-site

Here’s what you’ll be responsible for in this role

Daily
• Production analysis suite: run reporting for example : incomplete orders, precog report, error reports, Specialty glass reports, Hold reports.
• Assist production team by ensuring proper flow of information between order systems and ERP production software.
• Process window orders from Online Commerce clients while matching new orders to existing stock.
• High level support to the customer service team and our dealer network
• Troubleshoot and resolve error files
• Support the accounting teams with troubleshooting escalated file(s)
• Be the primary Help Desk for CPQ software for all users and for window related questions
• Provide customer service support for all facets of the... More Detail