Amazon - Customer Service Executive job

Updated: May 02, 2024 11:02 PM GMT

Amazon

Chengalpattu, Tamil Nadu (+71 others)

Amazon is a global e-commerce and technology company known for its commitment to customer satisfaction and innovation. As one of the world's largest and most diverse online marketplaces, Amazon offers a wide range of products and services to millions of customers worldwide.

Job Overview:

Amazon is seeking a dynamic and customer-focused individual to join our team as a Customer Service Executive. In this role, you will play a pivotal part in ensuring that our customers have an exceptional shopping experience and receive top-notch support.

Key Responsibilities:

• Provide exceptional customer service via phone, email, and chat channels.

• Address customer inquiries, resolve issues, and provide timely solutions.

• Collaborate with cross-functional teams to ensure customer satisfaction.

• Maintain a high level of product knowledge to assist customers effectively.

• Document and manage customer interactions accurately in our systems.

• Identify and escalate complex issues to... More Detail