Customer Service Officer

Updated: March 03, 2024 02:13 PM GMT

Full-time Job in New Karu, Federal Capital Territory

Tidy Folds Cleaning Services

Abuja, Nigeria

Job Summary

We are looking for a talented, eager, content customer service officer to join our team and have full responsibility across our platforms.
• Minimum Qualification : OND
• Experience Level : Entry level
• Experience Length : 2 years

Job Description / Requirements

Responsibilities :
• Manage all orders
• Answer customer inquiries via phone, email, and in-person
• Update customer records in the system, including notes about interactions
• Manage Social Media Page(s)
• Managing customers through phone calls and messages.
• Pitch ideas for improving customer care.
• Develop a rapport with customers
• Make recommendations to management to improve customer experience.
Requirements :
• Culture fit
• Culture fit
• Social Media Savvy
• Excellent oral communication skills
• Excellent Organizational and interpersonal skills
• Excellent Customer Service
• Attention to detail.
• Ability to multitask effectively
• Problem-solving and attention to detail.
• Team player.

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