Outlet Manager - Jhr - Kota Tinggi/mersing

Updated: May 02, 2024 02:45 PM GMT

ZUS Coffee

Kota Tinggi, Johor

**Responsibilities**:

- Taking detailed notes and liaising with the District Manager and other HQ departments.
- Reporting directly to the District Manager of all issues (Company operational targets, through ensuring a consistency of operation, product delivery, customer service and approach) and takes prompt corrective action where necessary or suggests alternative courses of action.
- Liaison between HQ and outlet level staff, ensuring that all communications are passed down in a timely manner.
- Managing daily operations such as providing support and guidance to all PIC within the locations assigned.
- Coaching Outlet Supervisor in managing shifts which include daily decision making, scheduling, planning while upholding standards, product quality and cleanliness.
- Check, follow up and ensure team member attendance is recorded.
- To ensure that there is sufficient manpower and headcount at their respective outlet to have a smooth flow on daily operation.
- Ensuring that all... More Detail