Mascor (John Deere): Service Manager

Updated: May 02, 2024 02:20 PM GMT

Plennegy (Pty) Ltd.

Newcastle

Mascor is a Company consisting of franchised Automotive, agricultural mechanisation, construction, forestry and fuel. With more than 50 years in the industry, we offer prestige brands such as John Deere, Toyota and Warath while our highly skilled staff provides professional and high-quality service and standards of workmanship.
Mascor is currently looking for a Service Manager to co-ordinate and direct the service department workload to maximize efficiency and productivity whilst maintaining high standards as well as to manage the technicians in an appropriate manner to maintain high customer satisfaction.

RESPONSIBILITIES:

1. Customer service

a. Ensure customer satisfaction is at 100% and all queries are attended to timeously.

b. Ensure proper communication regarding jobs in progress

c. Enhance facilities

d. Improve technical skills in the workshop

e. Effective marketing

f. Manage all workshop employees

2. Profitability

a. Ensure the Service Department achieves budget... More Detail