Service Advisor

Updated: May 02, 2024 02:18 PM GMT

MAN Truck & Bus (South Africa)

Bloemfontein

Description
• Provide effective customer contact regarding all aspects on repairs undertaken on customer’s vehicle.
• Ensure prior authorization of repairs/service is obtained & customers’ signature is on the job card.
• Ensure description, customer and vehicle details and confirmation of the payment method are in order.
• Responsible for the intake of customer vehicles through completion of job cards detailing work.
• Manage the 24 hour breakdown service.
• Perform standby duties as per the set schedule.

Requirements

Qualifications:
• Grade: 12 Matric Certificate
• Technical qualification or a comparable qualification

Skills:
• Computer Literate.
• Customer focused with a results driven approach.
• Good communication (oral and written) & interpersonal relations skills.
• Pro-active, reliable, be self-motivated.
• Work independently though being a team player.
• Work well under pressure and maintain good customer relations

Experience:
• Experience of ESA - 1 year
• Experience in a... More Detail