Technical Support Officer (Kuala Selangor)

Puncak Tegap Sdn Bhd

Kuala Selangor, Selangor

**Job description**
• *Job description**
• *QUALIFICATION**:

- Bachelor degree in IT or related field from recognized university
- 1-3 years of experience in technical support
- Fresh graduate encourage to apply
• *REQUIRED KNOWLEDGE**:

- Good knowledge of Windows & Web-based Application.
- Knowledge in IT Technical support is an advantage.
- Experience in Learning / Training is a plus.
• *KEY RESPONSIBILITIES**:

- Responsible to manage User under portfolio to support e-Tanah System.
- Educating User on how to work e-Tanah System and helping them by taking them through step-by-step procedures either over the phone or in person.
- Provide first level contact and convey resolutions to customer issues.
- Supporting the e-Tanah roll-out tasks.
- Rapidly establishing a good working relationship with Users and other professionals
- Properly escalate unresolved queries and issues to the next level of support
- Track, route and redirect problems to correct resources
- Follow up with... More Detail

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