Front office and operations

Updated: May 01, 2024 11:31 PM GMT

Puleera Boutique Hotel

Acireale, Metropolitan city of Catania

• **Front Office Host and Operations Assistant Manager Role***

Responsibilities include:

Performing all check-in and check-out tasks

Managing online and phone reservations

Informing customers about payment methods, cancellation policies, and

verifying their credit card data

Completing internal reports and files

Client Relations:

Responding to guest reviews

Assisting guests with any needs during their stay

Concierge:

Booking and planning services within the hotel (massages, dinner

services, events)

Booking experiences and restaurants

Planning guests' holidays prior to their arrival

Providing tips on the local area

Managing Housekeeping:

Prioritizing tasks by assigning a daily task list to the housekeeping

department

Checking the work and overall standards of rooms through room

inspections before check-ins

Placing laundry orders

Bar and Breakfast:

Assisting guests with any drink requests from 3 to 7 pm

Assisting during breakfast when requested
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