Service Coordinator

Updated: May 01, 2024 11:06 PM GMT

WeSolveCx

Georgetown

Overview

Reporting to the Associate Director of Delivery, the Service Coordinator is responsible for managing all aspects of the delivery team intake requests. From reviewing the requests to assigning to specific team members, the role will require hands on management of technical queries. Validating requests with end-users for clarity of queries that are incomplete. Managing daily standups with the developers, setting roadmaps for delivery team products and providing weekly reporting on progress and completion of tasks. The Service Coordinator is a critical role within WeSolveCX and provides oversight on many of our foundational paltforms.

Key Responsibilities

• Represents all aspects of the Salesforce platform.

• Manages the risk of operating the services

• Coordinates communication among support staff and systems staff

• Provides input in service attributes such as performance, availability, security, etc.

• Understands the services (components, etc.)

• Serves as the point... More Detail