IT Support Analyst

Lactalis UK & Ireland

Redhill

We are looking for a new IT Support Analyst to join our IT team, based at our head office in Redhill reporting into our IT Service Delivery Manager.

The role will be to provide exceptional 1st and 2nd line IT support for business applications, systems, and networks, emphasizing analytical problem-solving to address issues effectively. The role will also take ownership of the service desk and ticket management with detailed and systematic approach to ensure SLA’s are met or exceeded. You would also be responsible for the analysis of recurring issues, identifying root causes, and proposing solutions to enhance service stability and prevent future occurrences.

To be successful in the role you need to have a proven track record of interest and expertise in IT/Technology, with a focus on analytical and detail-oriented problem-solving. Have strong troubleshooting skills paired with the ability to diagnose and resolve issues efficiently.

You should have a good knowledge of Windows... More Detail

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