Quality Assurance Officer

Lantern

Pudsey

Quality Assurance Officer

Pudsey, Leeds (Hybrid)

Salary £25,625 PLUS benefits

Are you an experienced Quality Assurance Officer or Quality Analyst with a strong contact centre background looking for your next career move? Do you want to join a growing company with a clear social purpose, that places customers at the heart of everything they do? If the answer is yes, then a role here at Lantern could be your future.

About the role

Reporting to our Operations Support and Assurance Manager, we have a fantastic opportunity for an Officer/ Analyst to help shape the future of our Quality team. Working in a team of five, you will consistently monitor, review, and score our Customer Service Team’s interactions with our customers, helping to drive Lantern’s commitment to providing fair customer outcomes.

At Lantern, we operate in a fast-paced environment but with that comes variety. You’ll have the chance to get involved in activities including:

Monitoring both Lantern’s internal teams... More Detail

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