2nd Line Support

Updated: May 01, 2024 10:43 PM GMT

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Ormskirk

JOB TITLE: 2nd Line Support

LOCATION: Lathom, Ormskirk

PACKAGE: £25-35k

WAY OF WORKING: Office Based

The Business

My client are a reputable manufacturing company with a legacy that has lasted for many years.

The Opportunity

A vacancy has arisen within my clients service centre for a Service Centre Analyst reporting to the Team.

The IS Service Centre service delivery team is responsible for resolving tickets via telephone calls, remote access, email and visits. The successful candidate will work in a function which currently supports nearly 1,000 users across the UK.

Key Accountabilities
• Adhere to our H&S policies and follow the Key Safety Behaviours.
• Achieve service level targets and Key Performance Indicators (KPIs.
• Record problems in the Service Centre online call logging system, along with troubleshooting, prioritisation, resolution and/or assignment of problems, progress chasing, maintaining incident records and reports.
• Maintain a professional service whilst... More Detail