Customer Case Manager

Updated: May 01, 2024 10:33 PM GMT

Motability Foundation

Harlow

Salary: £30,000 to £34,000 per annum

Location: Based at our office in Harlow, Essex. (Full time office based during probation period)

Are you someone that wants to make a positive impact to our beneficiaries? This opportunity would suit someone with experience in managing case work or account management whilst providing excellent customer service experience.

What you'll be doing:
• Proactively engage directly with customers via telephone or through written correspondence
• Ensure the details of each case are thoroughly understood and considered
• Work with Scheme Partners and managers in the handling of sensitive applications
• Accurately use data to investigate cases relating to Motability vehicles
• Ensure detailed case notes are compiled accurately and relevant databases updated and maintained in line with data retention and data protection guidelines
• Proactively keep customers, colleagues and third parties up-to-date with the progress of cases
• Manage caseloads effectively... More Detail