Team Leader Sales Operations and Customer Service

VELUX

Alcobendas

Are you a great leader enthusiastic about delivering quality customer experiences? Join our team as a Team Leader Sales Operations and Customer Service and play a vital role in ensuring customer satisfaction and team success.

As the Sales Operations and Customer Service Manager, you will oversee two core activities: handling homeowner inquiries and managing dealer inquiries related to the (pre-)order to cash flow process. Your primary focus will be on achieving customer satisfaction, resolving issues efficiently, and fostering long-term customer loyalty.

Your Key Responsibilities
• Team Management: Coordinate and develop teams to optimize customer service, performance, customer-centric and open working environment.
• Customer Support: Handle inbound homeowner and dealer inquiries, ensuring consistent, high-quality support aligned with company goals.
• Process Improvement: Evaluate and optimize processes, implementing best practices for efficiency and customer satisfaction.
• Data... More Detail

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